Year End Sale ! 25/11-5/12 | Bundle Deals | Discount up to 70% |
Return & Refund Policy

RETURNS

While we handle all of our product with utmost care, irregularities such as dents and wrinkles are normal, and should not be considered as a defect.

 

No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed).

 

In the event that you are not 100% satified with any item you purchase, we accept returns on any items (other than FINAL SALE) that is unworn and has the hang tag intact. This applies to any product shipped with defects in craftmanship or material. All returns must be approved prior to returning. Please contact us at info@traceystar.com or 016-329 5507 to approve a return. 

RETURN SHIPPING

To return your product for refund, you will be responsible to paying for your own shipping costs. Shipping costs are not refundable. 

 

REFUND PROCESS

The returned products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the products, customer will received their refund within 14 days after the confirmation.

 

We reserve the right to initiate a restocking fee if the number of returned items becomes excessive.

Please contact us at info@traceystar.com or 016-329 5507 if you have any questions or doubts.